South Eastern Europe`s leading BPO and Contact Centre outsourcing company 60K and one of their major clients BE (part of Telefonica O2 in the UK) recently signed a contract for 60K to provide another 3 years of technical and customer service support for BE’s UK customers.

Building a truly valuable partnership is not an easy achievement and both companies have been working together for several years to share their values, goals and best practices to forge the perfect business relationship. In confirmation of this Chris Stening, Managing Director of BE, declares: “I was very skeptical about offshore outsourcers when I arrived at BE a year ago but have been bowled over at the level of quality, value and especially customer service that 60K has delivered. Many of awards BE has won over the last three years can be directly attributed to them. Their people are exceptional and their approach flexible and collaborative with a real partnership approach. After benchmarking others in the area, 60K shone out as offering the best value, service and quality. One of our partners that visited 60K has been so impressed that they are exploring using them for their own business. Outsourcing for me is now far more than an efficiency opportunity – it is the chance to deliver best in class service.” 

Commitment, pro-activeness, shared knowledge, mutual dependency, and organizational linkage are some of the main factors defining the sustainability of this partnership. Proof of this is the many awards won by BE and 60K:

Best UK Customer Service 2010 and 2011 (Think Broadband)

Best UK Consumer Fixed Broadband 2010 and 2011 (according to ISPA):

Best EMEA Outsourcing Partnership 2010: Silver Medalists (Contact Center World)

Best EMEA Outsourcing Partnership 2011 (European Call Center Awards): Highly commended award

For the last award 60K were highly commended for their partnership with BE at a gala ceremony in London, attended by representative of the global business world. In connection with this CEO of 60K Jonathan Gladwish commented:

“This commendation is a reflection of the strong relationship we have with BE. This has been developed over the past three years and 60K feel, and are treated as an extension of BE’s organization. Both BE’s management team and 60K’s staff always put BE’s customers first and are renowned in the industry as providing ‘Amazing Customer Service’, which is thanks to the dedication and efforts of all involved!” 

More than 120 people dedicated to the BE project are working in 60K and they are all doing a great job in meeting and exceeding the expectations of BE and their customers.

BE is a leader on the British broadband market and has earned a truly formidable reputation as the pro-consumer’s choice - meeting the demands of users who accept nothing less than the fastest, most reliable and bandwidth-rich internet access combined with the best Customer Support in the UK. BE provides an agile, imaginative and refreshing broadband alternative that delivers a very different experience to the one customers are used to. 

Being on the market since 2005, BE  has built their own network for the latest ADSL 2+ technologies ― from the ground up and being an innovator in technology, BE is now developing a fiber broadband service. The future looks extremely “Rosy” for both BE and 60K with both companies having aggressive growth plans for 2012. To this end, 60K’s pro-active support and partnership, recently added a second contact center to cater for existing customer’s demands and new requirements growth plans. As part of 60K’s 2012 plans the company will be setting up and acquiring further facilities in Europe to bring further support options, languages and back-up.